Siu Young Tong Dr - 729 Yishun Street 71 (S)760729

DISHONEST and UNPROFESSIONAL doctor. (This post is pretty lengthy to give everyone the details of what happened) I visited S and L clinic and was attended to by Dr Siu Young Tong. The rates that the clinic displayed for consultation differ from the actual consultation costs which are a very pricey $35 for simple temperature taking. Other clinics around the area charge about half of that so please walk on to the next clinic. Siu Young Tong did not tell me what medicine he was prescribing during consultation but when I was told to pay at the reception, I was given medicine (charged at $5 each) that I did not need (a phlegm medicine, antibiotics and painkillers for my headache). When I tried to return the medicine the receptionist said it had already been keyed into the system and I had to take it. When I insisted that the doctor was prescribing me medicine I did not need or even want the receptionist consulted the Siu Young Tong. After consulting with Siu Young Tong she came back to say that they can remove the medicine but she will charge me $10 for practising cost. When I tried to clarify she said I would have to go in to see the doctor again and be charged another consultation fee($35). I checked the MOH guidelines that fees chargable must be displayed and told the receptionist who explained that her prices displayed were outdated. All through the discussion she constantly went into the room and back out to negotiate between Siu Young Tong and myself. When I realised that there was no reasoning with their dishonest practices I paid and left since they were holding my IC ransom. I asked for the medicine anyway since they were charging me for it but they refused to give it to me (although this whole discussion started because they said the medicine had already been keyed in so they couldn't retract it). Here's the part of that was more incredulous. When I went back to the organisation that I work for, my supervisor called me to check if I was alright and told me that the clinic called to say they were calling the police on me (I wish they did because I had done nothing wrong). Thankfully my colleagues were very supportive and encouraged me to lodge a complaint with SMC and MOH. But what was shocking is that Siu Young Tong used my personal details that I submitted before the consultation to search for the details of the organisation that I was working for to threaten me! An extremely upsetting and disappointing experience. I was feeling unwell and having to deal with a dishonest and unprofessional doctor was hardly what I was expecting. I will be lodging a complaint with the medical authorities but I hope that this review will help prevent you from getting cheated by this doctor too.