Smigy Playground - 302 Tiong Bahru Rd

What a welcome. First time to an indoor playground. Was hoping the two very “busy” ladies by the front counter would be slightly helpful but nope, clearly busy eating at 10am No worries. While I had a 7 month old and a stroller trying to figure it out, I asked for help to open the child gate. I was given a rude dead stare by the young lady working there. And she literally stomped towards the gate, flicked it open and stomped away rolling her eyes. im sorry. But have I asked for something so inconvenient? I was baffled by her outright disrespect for a small favor asked. So I asked for her name and she yelled at me “WHY SHOULD I GIVE YOU MY NAME?? Have I done anything wrong to your child??” Shocking. Everyone was looking, and I told her to lower to voice. She’s a Young, Chinese (PRC) with a tinge of dyed blonde streaks. If you’re reading this, I hope you work on your attitude and customer service. You clearly don’t seem to understand the basics of it, if you’re unhappy in this line or even serving customers, please get a job that aligns with your career goals. What a first time experience. Obviously never coming again and I’ll definitely be telling my friends to avoid this branch specifically until this attitude of hers is sorted. Side note: my sister was there too and this Chinese lady just nodded her head without greeting or asked if she needed anything.

Lots of fun for kids in this playground especially during a rainy day. Well maintained and very clean.

Our first time here was when it was newly opened. Very clean and well-maintained. The staff were also very friendly and accommodating. However, just 2 weeks later, we noticed that the place was already messy and the floor was quite dirty. This made me a little worried if sanitation measures were in place.

Nice indoor playground, relatively clean, but a bit crowded . $19 for onehour, $29 for two. Also remember to bring your own socks, otherwise $3 per pair. Update, they accept card payment now

This playground is suitable for the younger kids (I.e K2 and below) as most of the rides, slides and height of the structure are quite low and small. Cleanliness and maintenance of the premises can be better as compared to other playgrounds we've been to.

Good indoor playground for little ones especially on a rainy day. We got the 10x 1 hour session package which we feel is enough for young kids (ours are 2 yr). Lots of different things to play with (even a dress up corner!) and everything looks well maintained and safe. Just had a horrific experience with one of the staff who was not only uninformed but also rude when we asked her what the beads in the pit were made of. Instead of giving a normal response she went “ha??? What??? I don’t know!!” Then she opened the gate to let us out and it banged onto one of my twins’ feet. Didn’t let it ruin our experience though but it is recommended that this particular person working on Sunday evening be retrained.

Happy that Smigy chose this heartland spot to ramp up the mall. Despite smaller in premises, its decent to have a good 2 hrs play if not too crowded. Membership is flexible as well for many to share 10 visits. Would suggest to go 2 hour play (10 visits pass) for the young ones rather than 10 visits of an hour play. Would be more economical sense. The lollipops could be priced lower. Suitable for 6 and below.

I wish it was a bigger size playground. However, it was just nice for one hour of play time. Kids were enjoying their time there. Cost me $38 for 2 kids for 1hr playtime. I was looking at klook earlier and it was the same price and thought why would I buy earlier and get commited. I just walk-in and buy the ticket. It wasn't really packed during my visit. There was no slot like some other playgrounds. Just come and get one hour started from there.