Sound Alchemy Music - Coleman St

Hubby and I went there on Feb 9, 2021 to check & shop only for a beginners/intermediate guitar. The salesperson (we forgot to ask his name, sorry), hopefully his name is Aaron Lim as on receipt, is nice, helpful and considerate with all our never ending questions. In the end, we manage to buy a guitar although hubby is quite choosy. Items are on sale, too, it helps a lot to choose and buy. And now happily playin with my first guitar. Thank you for the good customer service.

DON'T TRUST THIS PLACE; absolutely unethical; took advantage of my lack of knowledge in guitar which I've shared when I asked for help in my first purchase. Sold me a guitar set of poor quality and I've no clue only after months later! Strings on guitar were already rusty and in black - I had trusted the shop to sell it to me in the right condition, and pack of new strings that came with the set is already rusty when opened now. Brought it back, found out that saddle was too high and they filed it - all my months practising in extra pain and not knowing! Insisted to be paid extra, then, waived off as adjustment was supposed to be done during first purchase. Now, saddle filed too short by its part-timer/s, and gives a buzzing sound. Shop is horrendous, put me through much drama and frustration - their staff who served me during first purchase said he has temporary stopped working for the shop and wanted to do the extra to correct the wrong etc because he's the one who served me… got cancelled twice and… fast forward, shop manager changed its tune, turned obnoxious and blocked me on its fb messenger. My guitar is still damaged by them. Ain't returning to redo anything! Better to place trust elsewhere and pay the extra for their mistake!

Was shopping for a bday gift for my dad, specifically an acoustic guitar as I knew my dad was keen to restart on playing guitar. There are many guitars shops at Peninsula and we narrowed down a few options. What really impressed me was the effort the staff took to explain the differences between the models within my price range. I am a complete novice and the guys were very helpful during the whole interaction. Everything went smoothly, and all in all, my dad is very happy with his new guitar. Thank you Sound Alchemy.

Dropped my Yamaha acoustic guitar for a setup (action was too high) and I picked it up the next day. The guitar is way more playable now. Excellent service: reasonable price and friendly staff.

Friendly, honest, knowledgeable and helpful people! Always a nice experience visiting sound alchemy. Excellent service in setting up my electric and bass guitars. Shielding was very nicely done for my instrument. Service fees are very reasonable. Will definitely recommend to friends.

Went to Sound Alchemy Music two days ago & bought a Les Paul shaped electric guitar & Orange Amp. Kelvin & Lady with long hair (forgot to ask her name) were very friendly, patient, honest & helpful. Spent quite a bit of time to resolve a echo distortion from the guitar’s pick ups & resolves in the end. Even gave us a discount as a goodwill gesture. Will definitely go back to get another acoustic guitar. Thanks ?

Within half a day of my inquiry via WhatsApp, I had a new guitar delivered to me personally by Sarah, all set up perfectly according to my requests. I asked for strings which they did not stock, and Sarah even offered to purchase it from a neighbouring shop on my behalf!! This may be the friendliest and most personal service I've ever received from any shop, ever. Thanks for an excellent experience!

First time buying a electric bass guitar. Staff were super friendly and approachable. No one tried to hard sell me anything. When I told them I'd be lugging my purchased amplifier home, they took time to make a handle with raffia string so my hands wouldn't hurt to carry it. Pleased with overall experience :D