T Medical Clinic (Canberra) - 115 Canberra Walk

very long waiting times. staff are also quite unprofessional? Saw that they commented under my patient remarks that I had left a negative review. Understandable that poor reviews are undesirable, but it's the first time I've seen "walao" being used in a medical charting system.

Bill cost over $100+, but they don't allow card payment, insist they don't have card machine when I ask politely. After that another younger patient also ask to pay by card, voice louder and fiercer, and they magically take out the machine for card payment!? So younger patient they allow, elderly patient easier to bully so they lie and say cannot use card?? Unprofessional! Really is Trash medical!

Dr Tan, hands down, the best doctor. We clicked instantly the first time I consulted him. Such a good doctor with good vibes. Falling sick and visiting doctor ain’t the same if it’s not Dr Tan.

Unreasonable price increase and very long waiting time. Situation is a mess and some patient got angry and argue with the counter staff. Soon after they let the patient go in see the doctor. The doctor inside, website name put Tan Yuan Zi, also super bo chup. Probably too busy counting money and can't be bother about the patients suffering outside

The clinic overcharges me on five visits! They don’t give receipt for insurance covered patients. When I happened to check my insurance claims, I found they charged me price of medicine A(twice the price of medicine B) but actually gave me medicine B. When I want to inquire about the issues, the nurses kept asking me to call their backend as if they have no idea the price of each visits. It took my insurance company 2 months to finally get their refunds. I really have conservation on the ethics of the clinic.

Counter staffs are very unfriendly, unprofessional and rude. One of the staffs that is in charge of registration also seemed highly untrained as she took really long to register every patient including myself and takes a really long time to complete a simple task, such as typing out my mobile number. Doctor seems extremely unprofessional as well. Felt like he wanted to clear the queue really quickly and never really attended to me attentively. I feel that the clinic is just out here to earn patient’s $$ as much and and also clear the queue as fast as they can so that they can maximize the profits of the day. It seems that they clearly do not care about the well-being patients but only about making profits. Will not recommend anyone to come here and definitely will not return either.

Dr. Tan is very professional and will always explain our medical concern in detail. I went to this clinic is because of Dr. Tan's professional and his medical knowledge. But the counter staff was not helpful at all. I went to visit this clinic last week when my girl was having fever/cough/flu. Dr. Tan wasn't on duty on that day so a lady doctor attended to my daughter instead. There was many medicine given to me and she mentioned that she will change my daughter's usual cough & flu medicine to another type of medicine to see it will be more effective or not. In the end, doctor did not give me the cough medicine. So I went back to the clinic in the evening on the same day and informed the counter staff about this. She told me to bring my daughter back to the clinic again to see the doctor. They are unable to give the cough medicine to me even though my daughter had seem the lady doctor during day time. Their reason is due to different doctor was on duty in the evening, it wasn't the same doctor so they can't prescribe the cough medicine to me without my daughter being there. But...arent they keeping a record on my daughter's condition when I bought my daughter to consult the lady doctor during day time on the same day? Instead of giving me an alternative, they just insists me to bring my very sick daughter to clinic once again when it is their lady doctor who had forgotten to prescribe the cough medicine to my daughter! I will not visit the clinic again when Dr. tan wasn't on duty!

Doctor Tan is very passionate and professional, even when he is off duty and on urgent leave, he still response to my urgent request even late into the night at 11pm. Staff Tessa is very professional and passionate as well, even after office hours still response to my urgent chat and helping me to get doctor Tan help, staying on duty till late into the night even at 11pm. Highly recommend doctor Tan and staff Tessa.