The Quay Hotel Singapore - 57 South Bridge Rd

Don't buy room with windows, more expensive BUT VERY NOISY from the street all night long. You will get earplugs when you check in.

The location of this hotel is perfect. Unfortunately, that is the only good thing about this place! Usually a hotel room may have a couple of things wrong with it. But the rooms at this hotel are full of problems due to ongoing lack of mainenance. We stayed in two adjacent rooms on the 3rd floor for just over two weeks. The rooms are extremely dated and really depressive! Cracked door frames, stained carpets and mouldy washrooms were some of the highlights of the rooms. Everything in the rooms appeared to be worn out. Beds were firm and uncomfortable. Even the padding on the chairs had disappeared. The internet service was a real joke. We kept on getting maximum concurrent connections error even when no one was connected to the internet! We had to use our phone data to access the net. Another joke was the TV. Out of the 12 or so channels listed, only 2-3 worked. The rest came up with a poor signal error. TV service didn't work at all in one of the rooms. The safe didn't lock in one of the rooms. Reception was notified of the above but no action was taken. The bar fridge didn't work in one of the rooms. Some positive things about this hotel: Location of this hotel is just perfect. It's close to everything. It's at a short walk to the MRT, restaurants and to some of the central attractions in Singapore. Air conditioner worked in our rooms and that was a blessing. The Indonesian cleaner lady on our floor was very nice. She tried her best to clean the rooms but obviously couldn't fix the stained carpets or address any of the other issues with the rooms. We did notify the reception of the state of the rooms. They couldn't help us as apparently there were no other rooms available. Overall, we found the rooms at this hotel to be well below average and disappointing. We survived by spending most of our time outside and only returning to the hotel to sleep.

The internet is none existing, total diabolical. I work in Africa and have never had internet as bad as this Singaporean hotel. Everyone complains and nothing gets done! They have since looked into the matter and it has improved 20% they have plans to replace it in the near future, let’s hope so. The biggest issue that we are having now it’s the loudness of the main road, the buss stop in front and garbage truck that passes by at 3am. We have been given ear plus but have suffered an element of sleep deprivation. They need to fit better windows to solve this problem.

booked the hotel via dayuse two weeks ago. reached hotel 2 weeks later and reception counter informed that they actually send out an email that they had to cancel our reservation due to fully booked but I DID NOT RECEIVED ANYTHING. app does not reflect as cancel. at least they could do is call??? this is not the first time that this hotel canceled reservation last minute though.

Horrendous Wifi, can't even load YouTube. Gotta work from a 24 cafe nearby. TV not working (no1 even bother to turn on judging from the thick layer of dust). Dated carpet. Low noise isolation, can hear sound from the street and from the building. Location is good. Got pay per use washer & dryer inside hotel. No chance of returning. Hotel is for those who are only looking for a place to spend the night (just to sleep) and no other choices.

Randomly selected this for a short 2 day transit stay in SGP as I was looking for something within walking distance (2-3km) of Raffles Hospital. The rooms are clean and large enough. The staff is what makes all the difference.. Friendly and super helpful. The location is close to Boat Quay and a bunch of other commercial areas and easily accessible from the airport (22$ cab ride). Lots of food options and a 7-11 literally 5 ft from the hotel.

The room was VERY clean and I was happy about the bathroom also because of how clean it was. There’s a bus stop in front of the hotel’s entrance and a 5 minute walk to the nearest MRT station so it is very convenient for travelers. The staff also was very helpful and friendly. Overall this hotel is a really recommended place to stay in Singapore because of how clean and comfortable everything was!! Will comeback asap. Thank you!!

Fantastic location, most of the staff knew their stuff. Rooms are adequate for the price. Been there before and would probably stay again. Handy to train and bus, 7/11 next door is really great for quick snack, drinks and even an umbrella. But doesn't sell transport cards?? Helpful staff.