THE SMELL LAB - 1 Sengkang Square

Very very very expenise

Ok

Not nice

Essential oils and all else related are here

Good afternoon!Merry Christmas !this shop so many kinds of fantastic nice good smells

We went to the store at Changi and the two Asian ladies working there stood over us the entire time and would not leave us alone. I said we did not need any help but they kept bothering us and wouldn’t let us browse at our leisure. I had planned to make some purchases but instead we left because they were so annoying.

Very bad online service. I have never made any negative comments on any companies before but this was really annoying. I made two purchases - one orchid tea diffuser and one sea breeze diffuser. Its my first time purchasing from this company and I thought of giving it a try. As I was not sure what the ingredients meant - fine fragrances. I wrote in to messenger through their facebook. I was not being unfriendly or rude. But purely wanted to know what does fine fragrance mean. The reply was quite prompt though but quite hostile - asking me to read properly when i google. (obviously I dont know, thats why I need to ask the company right?) then followed by some explanations and then the person said "its past midnight maam, my hp keeps buzzing can you msg tml instead?" when i make enquiries i usually do it at night when I am free. I dont expect the person to reply me instantaneously and I have never ever come across anyone representing the company to be this rude and unfriendly. Phone can be set on silent or you can put a disclaimer that replies will be made within 24 hours. Actually i thought the orchid tea diffuser smell nice.unfortunately this really puts me off. Wont support this company again. All I had wanted to know, is more about the product. p/s: the staff at the store was nice though.

Went to buy diffuser and sanitising hand wash on 18 March 2022. Hand wash only came in those tiny hang-on-your-bag bottles so I couldn't buy any for my home. Bought a diffuser for $49.90. Wanted to join as member to collect points to use in the future. BUT I couldn't because the Wi-Fi was not working. So disappointed. The Smell Lab, you owe me 49 points! The 3 stars rating is for the very friendly sales lady.