Bethesda Medical - 3 Temasek Blvd

Clinic phone was engaged the two times I tried calling but thank god got email. Had some queries about PCR test and email in to find out more. Cindy who replied my email was very responsive. Her replies were very prompt. Despite my constant questions, she’s very patient. Although my plans changed and thus had to cancel the PCR test, will still like to give her thumbs up for her prompt replies even on a weekend.

Made a last minute ART-supervised booking. Everything was done so efficiently. Replied to me very early in the morning to confirm my booking. Results available and sent via Whatsapp immediately after Covid test is confirmed negative. Lady who assisted was very friendly and helpful as well. I will book with them again next time.

Terrible and unprofessional service, strongly recommend to avoid - there are other clinics in the area which will serve you better. I didn't see any sense of patient care from Bethesda. I would definitely echo Mr Jack Tan's review from below on the staff being preoccupied with their own activities and having a cavalier attitude rather than focusing on serving their patients. Also charges were not explained clearly and were very misleading.

Happy new year to Bethesda doctors and staff… been my panel doctor for a few years and their service is always very good. Registration is always smooth and I don’t have to wait long for my medicine unlike some neighbour clinics. Thanks for the efficient service…

Happy and satisfied customer here. Went for my screening today at Bethesda @ Suntec. Liked the place being spacious, well lit, and clean. Dr Tina who attended to me was passionate and patient in providing related medical information, the nurse who drew my blood (forgot to asked her name ?), she was fabulous! She was very skilful that only a tiny bit needle pain exerted on my arm… She was probably the best I experienced for my annual checkup so far! Other medical crews and front desk staffs, they were fast and efficient. Will support them and visit again next year.

I did a health screening at the clinic about two weeks back. I doubt I will visit this clinic again. It is very telling when you see reviews of either 1 or 5 stars. I should have read google reviews before visiting. 1. Health screening packages were not explained. When I asked if I could get some guidance on which package would be more appropriate for me, I was directed to the brochure stand and asked to have a read on them. 2. A couple of days later, I received a SMS indicating that my lab result was ready for collection. I tried calling the clinic multiple times to understand if I need to arrange a doctor consultation but calls weren't picked up. 3. I visited the clinic few days later and one of the receptionist provided me with my lab result. I asked for the doctor consultation as it was stated in the package but the receptionist merely stated that my package doesn’t include that and they had given me another similar package where there was no doctor consultation (nothing was explained on the actual day, in particular any deviation from the package). They subsequently agreed to give me a consultation after I showed them the details of the package and also emphasised that I paid for the most comprehensive package. I hope management can consider improving the customer service of doctors/nurses/receptionists to provide more guidance and information to the patients for the services offered.

Was there for a health screening last month and the whole process was seamless. There was abit of a waiting time but given the number of staff working, I can understand completely. Can tell that Cindy and her colleagues are very efficient and knowledgeable. Bright clinic too. Keep up the good work.

I was there for health screening recently. The nurse that took my blood I must give her a thumbs up. It only took her 1 try to collect my blood and she is by far the 1st person that managed to. Actually the waiting time is not really that long I don’t understand why these people kept complaining about it. Hello, u are not the only patient in the clinic it is not as if they purposely let you wait. Just give and take everything will be fine. Great work to the 3 staffs I will certainly recommend Bethesda to anyone planning to do health screening.