Kids Clinic @ Tampines by SMG - 9 Tampines Grande

Unfortunately I am unable to give 0 stars if not I would rate it as 0. Visited the clinic today (20 Feb 2022) because my son had severe running nose and chesty cough for quite some time already. Had to wait more than 2 hours before our turn. Had requested the pd to assist to use the machine to clear my son’s nose. However, the pd said that she could not do it due to the long queue. I could say that we were the last few already. So I really do not understand why she was unwilling to clear the nose for my son. This is really very unprofessional and the reason given is really a lame excuse. I would NOT recommend this branch to anyone. The only reason why I came here is because my regular pd (Dr Chua from Bedok branch) does not open on Sundays. I can say that Dr Chua is anytime more helpful.

Had to wait for almost 2.5 hrs to see the doctor and there is no waiting space. Also, the doctor dint listen fully to what I had to tell , and just gave teething as a reason. I was not satisfied with her diagnosis. I would not return with such a terrible experience.

Bad experience with Doctor Wendy. Could not feel the empathy from her as a doctor, when the toddler was struggling during the examination, she just stood there and watch. Good service from the clinic assistant though.

My 3mths old daughter had been having severe nasal congestion for many days and increasingly cranky, which did not get any better after seeing my usual GP Dr (ART n PCR was also done for my child thankfully negative). As my usual GP clinic was very crowded with many suspected covid cases, My wife Decided to go for second opinion with Dr Wendy who is a Pd(thankfully, they do not see covid cases, saw the staff outside redirecting covid cases to other clinics). Turned out to be reflux from us over feeding which caused the nasal congestion and after taking the medications and advice from Dr Wendy, her nasal congestion has greatly improved! she can sleep through the night again! My wife and I are very thankful to Dr Wendy for her expertise and would come again if needed

Terrible experience with this clinic. My 6 month old daughter was having high fever of 38.5 degrees, vomiting and lethargic ,so we bring her to this PD. We were expecting doctor to do a covid swab test however doctor said she was just having viral infection. No swab was done during this visit and we trusted the doctor advice. Next 2 day, I tested ART positive and we did a swab for my 6 month old baby and she was covid positive too. We were very shocked and we thought it was all just viral infection. My parents were all in close contact with my daughter ever since after visit to clinic as we were told it was just viral infection. We were highlighted by many parents that base on their experience , the doctor should do swab test immediately instead of giving their own assumption (to be safe). As per MOH, children less than 3 years should visit the hospital immediately but she have already recovered from fever 2 days later when she was tested positive. Things might go wrong if we did not carry out the correct protocol immediately. Thanks god my baby is all ok.

We’ve been going to Kids Clinic @ Tampines for both our daughters. Dr. Wendy gives good tips and explains to us in detail on how to manage our child’s condition. The staff are also very friendly, and they put in effort in explaining the medication to us.

We had a very pleasant experience with Dr Wendy. She's caring and detailed doctor which put us at ease when she does thorough checks on my daughter. Clinic nurses are polite and attentive. The clinic was cozy, clean and most importantly child friendly!

The clinic is located at the heartland of Tampines, very convenient and accessible be it by public transport or private transport. Carpark is just nearby. And the clinic is at level one outside where you can chill around while waiting for your turn. The clinic service itself is fantastic. The clinic assistants there were very approachable, friendly and know what they are doing. Even the doctor is very skillful and kind towards kids and infants. Will recommend this clinic to my fellow friends and families.