So Spa - 2 Bukit Manis Rd

Still one of my fav spa with indoor n outdoor facility Unfortunately, due to covid, the outdoor mud spa is closed. Even the ladies private pool is closed. The ladies Jacuzzi, public pool were still available. ?

Unfortunately this place needs a refresh! Sadly. It used to be our favourite spa escapade. The WaterFall was not working, the jacuzzi in the Ladies was under maintenance at 11am. Rust stain and white stains on the ladies toilet tiles; very unsightly. This is an upmarket spa, I expect more. I will not be back.

OLD OLD OLD We have been to many other hotel spas in Singapore and this is the worst one so far, not even a standard, worst hygiene especially during covid19. It was a pampering day for the girls. We purposely went there 45 mins earlier to enjoy the facilities. Receptionist/owner explained to do it after massage? Thought it’s a 5 stars hotel spa so it doesn’t matter if cny or it’s busy. Quality of service should be the same. This is what we paid for the relaxation day at the hotel if I’m not wrong. Plus it’s covid19, there should be restriction for the number of people. It ended up not so relaxing. Facilities: it’s old old old. Oldie smell and moulded everywhere in the bathroom, titles, jacuzzi, cold bath etc. The rest of the steam room or else are closed. Lockers are something that you never expected to see in this century. Jacuzzi is the size of 2 home baths. Welcoming: the front desk Miss Juli was arrogantly welcomed us to the spa. I tried to think it was because of the mask or maybe she had Botox done, no expression. Or it must be a hard day for her. Welcomed tea in paper cups. Masseur: I reserved “60mins relaxing massage”. I laid on the massage bed and told my masseur about the windy air con blowing onto my head and body. She ignored all the way until 45 mins later, I told her to switch it off. I had the last 15mins better time. Massage technique is something I don’t get used to. She stroked my muscles and pressed hard on my joints for 60mins. Told her the issues, she said she will try! Try what? Press harder on joints. Lol Leaving: you would expect a hotel spa followed up right after the massage. No it didn’t work this way. Once you dressed up to leave and there wasn’t anyone waiting to ask about their service. They let you free to go so I didn’t have a chance to tell them the issues. So Spa probably knew their own problems and no plan for improvement. I don’t need compensation cuz it will waste of my time. Many good comments for So Spa and I still don’t understand where did it come from or my expectation is too high for a 5 stars hotel spa? No environment, no service and no relaxing massage! For SGD221, you can have many other choices. I hope no one will fall for the fake comments’ pit like me.