SOG Clinic For Children (Central) (Dr. Irene Teo) - 11A Boon Tiong Rd

(Update) Impressed that the management took immediate action and I had a talk with Dr Irene during the follow up review visit. We agree that there needs to be correct expectations set especially when the clinic allows walk in patients amidst the many appointments on hand. There needs to be some system in managing both queues. Overall we still have a good experience with Dr Irene as she is very detailed when examining the baby and which is also why we still returned to this clinic. Terrible nurse experience. Clinic was opened till 4pm and I walked in at 345pm. Nurse says no doctor around (then don't open until 4pm) and say I should have called...then asked to walk in at 6pm when they open again and no appointments required. Walked in at 6pm to a crowd of people with appointments and we had to wait an hour and a half to almost the clinic is close again.

Very pleasant experience with Dr Irene as she is a detailed and easy going doctor who open to parents comment. We felt at ease with her professionalism and her thorough check on my baby. The 2 nurses was friendly and helpful too. The clinic was cozy, clean and most importantly, child friendly. Highly recommend this clinic!

Terrible clinic to visit. Baby had a fall, wanted to let doctor check asap. Instead is placed on hold for 2 hours because we did not have appointment. No triage nor preliminary accessment was conducted done at all. We took a cab straight to nuh child a&e instead.

I would rate 0 if possible. We called in before coming down, but only when we arrived there; they told us they don't accept children with COVID-19 symptoms without ART-. Our child already had high fever and they wasted our time. Furthermore, they told us to go to a GP nearby, The iClinic, but GP was't sure if they had medications for children; so their alternate advice wasted our time even more. APPALLING!

Our experience with the doctors here are great, however, visited the clinics 3 times, all 3 times we did not manage to book for an appointment. Unable to get through the phone line, unable to get a response then we try to submit an appointment request online. We asked the clinic nurses while we were waiting there to avoid the same scenario the next time but none of them tell us exactly how to book an appointment. We made a request yesterday but there was no response till now hence we decided to walk in but only to be turned away as registration has closed ar 1120am when the clinic supposed to be closed only at 1230pm. We were told to come back again at 6pm with no registration available. We totally understand the need to make an appointment or you will ha e to wait but the process wasn't made clear to us each time we tried asking. The doctors were great hence the long waiting time. All we would hope to know is to have someone to tell us how to make an appointment next time so that we won't be turned away again.

Positives: Nurses are helpful and very accommodating at making last minute appointments. Negatives: The charges are way too expensive. My daughter had a normal viral flu and for a 4 minute consultation, we were charged $80+gst for consultation and $73+gst for medications amounting to a hefty bill for a doctor’s visit for a normal flu. Also tried to sell vitamins at the end. Shocked at the bill and would not visit again.

Very professional and doctor here is very experienced and thorough in her explanation and diagnosis. Nurses and staff are very warm and friendly too, and will remember you if you come often. I went to Babes and Tots (as they open on Sunday) before coming here for another follow up and this clinic is so much better. Will be coming back.

Dr Irene is very meticulous and professional. Very thankful to be able to find a good pediatrician that’s open at night for consultation. Just need to be mindful of waiting time, and manage your own expectations when you come, since lots of parents will bring their child to see good PD. If you can afford, make an appointment early!