The Door Pte Ltd

Paid up a deposit for a fire-rated door for $770. Called up a day after measurement of existing (HDB installed) fire-rated door. Saying my door exceeds the standard thickness by ~6mm. And need to top up $200. ?

Bought a bedroom door from them, measurement by the worker was done wrongly so they couldn't install on the installation day. The worker dismantled my original door and installed it back as he couldn't fit the new door due to wrong measurement. They took the new measurement and made a new door and promised to fix the door on the second appointment. I arranged the second appointment time with them and the worker turn up on the time based on his convenience and not on the scheduled time. Door was not installed because no one was at home before the scheduled time. I arranged a third appointment to install the door and the same thing happened. The worker turned up hours before the scheduled time and because no one was at home; this time the worker just left the door outside the lift lobby. No-one informed me that the door will be left at the lift lobby. Instead of them calling me, I had to call them to arrange a fourth installation day. The whole episodes just made me wonder if there is communication between the worker and the salesperson whom I scheduled the appointment with. My door was finally installed because the worker came back on his off day to fix the door after calling me on the installation day to confirm if I am at home. From this, I am just guessing that the worker doing installation had been stretched to slot in door installations during his working days. The company should specifically tell customers if they need customers to standby at home on the day of installation and not arrange a installation time with customer then expect customer to be at home before the scheduled time. The door quality was good but I won't want to go through another hassle of communicating with them...