Virgin Active Tanjong Pagar - 7 Wallich St

Horrible customer service, at 10.28pm they turned off the lights while I was still using the machine. We pay loads of money not to be treated and thrown out like this. Never coming back again, dont recommend anyone to go here. To the staff here, learn to treat your clients with some patience. Alert them by 10.25pm to let them know youre gonna close instead of throwing them out like this.

This is one of the best gyms I have ever been to. It has all the amenities and equipment you could hope for from a proper gym. Weights, functional equipment, lifting rigs, extensive cardio section, and great studio classes. They even have a napping area, a coworking space, and an altitude training room! Plus access to a pool, and high class touches. 5/5. And I’ve heard other locations are even more stacked. @VirginActive if you’re listening please come to Toronto ;)

An exclusive fitness gym with all the hightech gym equipments. They have wide range of classes. This gym club have Himalayan salt room sleeping pot, and lounge area where you can have free tea and coffee.

Great gym facility, but terrible customer service & customer recovery. Was promised a refund of the freeze fees, but it has been a month and I did not receive the refund. Sent 2 emails to ask for updates, no replies. Terrible service recovery and a scam of customers who are stopping their membership.

Please be careful and consider carefully before signing anything with VA. I visited the gym on a 1 time trial, the gym experience itself was good. So I signed up for a promo online that suits my needs. Once a week club visit for $30 dollars/ week ($30 dollar (is half price promo)/ week for 10 weeks with 12 weeks commitment period, means after the first 10 weeks, I will be paying $60dollar/week). The supposed "link" for the specific terms before signing were not working at all (even until today and having counter check it with another browser type and another friend on their mobile/ pc). I made the mistake of assuming it is as straightforward as how it was marketed - one club visit a week. So I paid anyway and read through all the "club rules" and "contract" pdf that was sent as soon as I paid. It states nothing about how many classes i could go during the one club visit a week. The "club rules" pdf and website for class booking "mylocker" states 6 bookings at any give time and the "contract" does not indicate anything about class booking. At the end, through my own experience for a month I then realize it is 1 class booking = 1 club visit = 1 credit for each week. The customer service team responds, but are mostly unaware of promotion details stating it's a "fairly new promotion" or give wrong information which confuses you. At the end, they will just tell you there's nothing that can be done since you've already committed 12 weeks (after 10 weeks you will be charged $60dollar for 1 class booking in a week which is super expensive). The only option given is to appeal (depending on approval) for a "change in membership" type to contract even longer for unlimited club visit, but seeing their poor customer service I doubt they care very much about their individual members I decide to get this over and done with and return to Fitness First. Probably VA business model only cares about corporate membership which brings them bigger bucks.

Best gym in Singapore with a wide variety of classes by really passionate fitness instructors

The gym is great; facilities and instructors are awesome (5 stars!) but customer service has much to be improved on... already had 2 unpleasant encounters and I've only been a member for 3.5 weeks.

Extremely wide varieties of equipments and class to attend. Almost all staff and trainers met are professional and very encouraging. Vv motivated environment for workout.