GUESS

Staffs attitude is rude and poor customer service

Guess, everyone grows up with them.

Guess at ION B1-07 is now closed, folks.

It’s ok. Nothing much wrong. Clothes are arranged neatly.

Not even one i give a rate if got zero option i will choose ZERO for the staff service! Today 13/3/2018 i bought two shoes it cost 129$ each and the watch cost 208$ after -15% i can get 176.80$ and after i made the payment they cost me 466$ then i go. But then near the MRT station i counts back actualy i only have to pay 434.80$. For second time i go back there and I ask them to count again and am right they are wrong. Now am really upset after get home i checked the shoes i get the display one! I already told the girls i want the new shoes before i made the payment! Tomorrow i will ask for refund or they have to give me both new shoes not the display shoes!!!

I would have given 0 star if this is even possible. Their staff is worst than horrible. I had a really super duper ultra bad experience at their Ngee Ann City outlet in Singapore. I made a purchase on 05 June 2019 for a bomber jacket on the rack that states 50% off. When I checked later on and did a calculation, I realised I was given lesser than the 50% discount stated. I went back to the store and requested them to return me for the additional price they have charged me according to the discount or give me a refund but the store assistant told me he can't do anything as it is not within their policy, even if he want to help me, he couldn't do anything as there isn't any function on their cashier machine for refund. They say they made a human error on the discount tag?! I guess they are asking me to bear for their human error. This is so dishonest... Simply saying sorry and without giving me a choice for refund is so unacceptable. I had so much trouble trying to contact their local office in Singapore as there isn't any contact number or dispute resolution line which I can call or drop an email. In the end I have to resort to contacting their Los Angeles Office on 06 June 2019 through Instagram. Their Los Angeles Office replied my message on 11 June 2019 and asked me to give them a couple of days to investigate. I replied on the same day. On the 25 June 2019, I contacted them to ask them about the investigation. They replied on 26 June 2019 and said that due to their location, they have to reach out to their international partners and will get back to me as soon as they get an update. Until today, 07 July 2019, I haven't receive any update from them at all. If you want bad customer service, bad experience and unhappiness, please feel free to buy from their store. Otherwise, it would be a better idea to throw your money into the Ocean, you will get more happiness that way. Best of Luck, Josephine

On 14 Feb 2021, around 8:30pm I and my wife visit icon guess outlet since my wife like guess products very much , we see alot of shirt and bag were very nice , my wife walked towards the table where bracelet was placed and she wish to try the bracelet, one shop assistance wearing yellow shirt as a gentleman told us due to covid-19 by right cannot test with an unpleasant tone , so we understand , after my wife trying feel not suit and ask the shop assistance to remove , at this point the shop assistance since not so happy and throw the bracelet on the cashier table very loud and then he hand sanitizer his hand infront of us . When we about to left he staring at us . I feel this shop assistance lack of customer service he should be a filipino guy. We won't visit this shop anymore . Hello , even H&m also allow customer's to try on their shirt.

GUESS AT ION IS NO LONGER THERE. WASTED OUR TIME AND TRANSPORTATION MONEY TO GO THERE. ENDED UP ME AND MY MUM WHO IS NOT REALLY STRONG TO WALK MUCH, HAVE TO WALK ALL THE WAY FROM ION TO TAKASHIMAYA. SHOULD HAVE REMOVE ION GUESS IN GOOGLE!!