Mercedes-Benz Authorised Service Center (Alexandra) - 301 Alexandra Rd

Name: Mercedes-Benz Authorised Service Center (Alexandra) - 301 Alexandra Rd
Address: Singapore 159968, -, Singapore

4/5 ★ based on 8 reviews

Contact Mercedes-Benz Authorised Service Center (Alexandra)

Address :	Singapore 159968
Phone :	📞 +9888
Postal code :	-
Website :	http://www.mercedes-benz.com.sg/
Categories :	Car repair and maintenance ,

Best Car repair and maintenance in Singapore

R	Roy Pek on Google ★ ★ ★ ★ ★ Pleasant experience where the staff in charged of my car's servicing was very prompt in updating me the status of the car, and whether I could collect it within the same day or not. I could only make it after operating hours, to collect but it was arranged with the security to hand over the car without any hassle.
S	Sky Pang Shaofeng on Google ★ ★ ★ ★ ★ Collected my car after servicing and found out that there was a minor cosmetic damage. My case was promptly attended to by the receptionist and handed over to Customer Service AM, Mr Lim Siok Heng. He followed up with me actively till the issue was resolved. I am impressed by his level of service and responsibility. Thank you!
o	ong spg on Google ★ ★ ★ ★ ★ Send in my CLA 180 for the first servicing (15K) and I was told at the end of the day my front tyres are basically worn out and I requested for a tyre rotation but the service advisor claimed that he is unable to do the tyre rotation due to tyres worn out. I have to change a new set of it before he can do the tyre rotation. I don't understand on this issue as this car is a new car and it just came in for the first servicing. Is there a problem with my car as I find it absurd for the front tyres to worn out at just 15K milage.
J	J Goh on Google ★ ★ ★ ★ ★ Worst customer experience ever. CNC fails to service the car after picking up my car. Called the call Centre a dozen times, and each time they promised that someone would call me back but no one does. The next pick up and return service to service my car was supposed to be complementary, but they deducted 4 trips from my balance instead. Unbelievable.
G	Google Google on Google ★ ★ ★ ★ ★ If you are looking to buy a Mercedes Benz, look for Spencer Tan. He is probably the only sales at C&C that really cares. Spencer is professional, candid and always helpful. He is not the "hard-sell" type of sales you typically meet in car showrooms instead he layout the pros and cons for you. I have previously met other sales in C&C, they are either arrogant or lacks the professionalism. In fact one of my experience was so bad, i walked out of the showroom immediately. Thank goodness, i was recommended by a friend who bought a GLC from Spencer and share his experience and recommendations to me. I highly recommend Spencer Tan if you ever want to buy a Mercedes Benz . He can be contacted at 8333 0888
8	8282 Tsh on Google ★ ★ ★ ★ ★ Extremely disappointed with both the quality of the car and after sales service. Bought my merz on aug 2017. A few months later, the boot closure and auto window button became problematic. They were changed but a few months after, same problems arose. Then the service agent tried very hard to shirk any responsibilty. The whole service team was always chaotic. In this pandemic, no social distancing, some of them even did not wear masks. I would have thought C&C as a singapore icon would know better !
S	Stefano Valentini on Google ★ ★ ★ ★ ★ Great place to buy and services your Mercedes. I’ve been going exclusively here for all my car needs for close to seventeen years. I’ve purchased 9 Mercedes so far from them and the only reason not to come here is if your getting a Lamborghini or Ferrari or Porsche. Holly recommend the Porsche, the 911 4S is the perfect car.
K	Ken Suganda on Google ★ ★ ★ ★ ★ Came by because I bought a new S class. The car had to be recalled due to factory issues. The service experience is the worst I have ever encountered. First I’ve made the appointment they tell me I’m considered as a walk in customer. Made me wait. Same thing when I came by to collect the car I already said I’m rushing and they still take their sweet time to get things fixed. Attitude of people is terrible. Mercedes and S classes are about Uber luxury but I sense that the service Center treat us like we bought a Low end car. Even Toyota serves us better than this. Absolutely absurd.