Raffles Health Screeners - 莱佛士健康体检中心

The service was excellent! The staff were very patient and throughout the health screening, the wait times are also not very long. The whole experience was very pleasant.

This is a very true & unbiased review based on my experience, and I am not a fussy person: I just had my first health screening with them, it was not a ideal experience as it took me close to 4hours. Waiting at the registration, I already saw 2 patients losing their temper over "messed up" scheduling it seems. I have to wait like 2 hours just for my first test to start (that is after i reminded the nurse not to forget me). But the worse part was that they told me the doctor was not available and I have to come back again another day -__-". By right everything should be settled with just 1 visit. It seems they are squeezing as many patients in as possible, without a regard to the customer experience. Just a sense of the situation, I overheard a nurse informing a patient that the treadmill test has around 17 patients in the Q. I think next screening i will just pay alittle more for Parkway packages. PS. I was at no time offered a bottle of water.

I had a good experience with Dr Steffy who is gentle and clear with her review. Nurse Bernice was careful and skillful with her did blood taking skill. Good job and thank you!

This is my first and last visit with the provider. The place is overbooked ! Nurse seems to be rushing for everything. If you are doing ultrasound, do note that there is a slight chance you can't do on the same day. Stars rating is low because of overbooking , rushing services and slow in service. For example, I was being reminded (twice) by the nurse (or rather complained) to drink water before coming for blood test in the future as my blood drawing was SLOW. After which, she apologised and said she has to be fast cause there is alot of people needed to be look at. Is that my fault that there is many people you need to look at ? So why am i becoming the one at fault where you are complaining my blood flow is slow then. Another slow in service is ultrasound. If you opt for pelvis / prostate ultrasound , you are required to drink close to 1L of water and to hold your bladder till appointment is finished. I was scheduled at noon for ultrasound and even at the appointment timing, I am not being called upon. In fact, during my waiting time, there was 2 people asked the urgency for ultrasound as they could not hold the bladder any much longer. I waited for 30 mins after scheduled time and i almost want to rush to the toilet without even doing the test. At the end of the day, it comes back to the MANAGEMENT. If they schedule many appointment in a day, doctors and nurses have to rush through all tests and some needed long waiting hours to do the test. This end up having bad experience for people who attend health screening (like me) and seeking other health screening provided instead in the future. So i guess it depends what the management wants to do. Take many people and lose future recurring people OR take in significant amount of people and enhance the user experience so people will choose back the same health provider ?

I would like to rate zero but this is not possible. This place is overcrowded and overbooked. There is a real issue with management. I was kept waiting for two hours before I could see a doctor for my review. After the review, I was told to head to radiology department for my ultrasound and x-ray. However, not a single soul was at the radiology section. Waited for 15-20 mins before I met a radiology in between her imaging schedule. I was told my information was not there. I had to go to the main reception to ask again, the staff messed up the schedule. I was asked to go to another level for my ultrasound and x-ray. I had to move around in gown, not a very pleasant experience. This is not what I expected from raffles medical group. Poor management and out dated scheduling system (still using manual paper!). Staffs were not trained to handle customer feedback. The real issue is not due to lack of manpower as the staffs were seen clustering and chitchatting. If you have a choice, please use other health screening providers. RMG management is even worse than structured hospitals in Singapore.

The whole experience is lousy. If you have extra time like 5-6 hrs times to waste here for normal health screening please go ahead. The package included light meal before the treadmill test due to the fasting blood test prior that but the staff didn’t even offer the light meal and eventually I have to go out to take my own breakfast to wait for the treadmill.

One of the worst health screening facilities. They will book your appointment and keep you waiting for hours. They will let you choose tredmill test and send you over to the other building, the heart center. At that place you will be treated as an alien and make you wait for 3 hours or more. They will say that they have own patients and keep delaying. This inter departmental problems will make you a victim. No respect for patients time. They will never improve

Worst experience ever. If I could give no stars, I would. Took a total of 5 hours over two visits in one day to complete my health screening. The place was extremely crowded with no real social distancing. No food offered by lunchtime but made to do a morning fast. Was told to come back next year (2022) for my ultrasound then later advised there was a slot in the afternoon. Still waiting to receive my report when the screening was done more than a month ago (15 Dec 2021). No one picks up the phone - phantom number?