Samsung Experience Store - 313 Orchard Rd
4.1/5
โ
based on 8 reviews
Contact Samsung Experience Store
| Address : | Singapore 238895 |
| Phone : | ๐ +889 |
| Postal code : | 2 |
| Website : | https://www.samsung.com/sg/samsung-experience-store/about/ |
| Categories : | |
| Description : | Contemporary showroom & store showcasing Korean brand's big-box electronics, tablets & computers. |
|
Z
|
Zynn Leong on Google
โ โ โ โ โ Visited here to have a look for replacement of my smartphone.
Was lost in a midst but luckily get assistance from Ms Amanda. She is well knowledge, provide good product info and giving advice according to my needs.
|
|
C
|
Cyan Lee on Google
โ โ โ โ โ In the past 7 days, my experience has been 1) missed expectations 2) unnecessary delay 3) lack of information on when I will get parts or repair completion.
---------------
1. 4 March washing machine spoilt - called call center to pick up unit.
2. 7 March was supposed to pick up but missed appointment. Picked on 8 March. Called on 9 March but nobody could provide a repair complete date or provide a loaner.
3. On 10 March service center promised an update on 11 March but no call received.
4. Called in on 11 March and call agent has no clue on when I can get a repair or loan unit.
To be continued
|
|
Y
|
Yuting Eng on Google
โ โ โ โ โ Finally bought Note 20 Ultra after my usage of note 9 for 3 years. Catherine and Shi Lin have been very helpful with recommending the phone and transfering of my data. It has been a pleasant experience in this Samsung Flagship store.
|
|
T
|
TheGtr1991 on Google
โ โ โ โ โ Poor customer service experience today. Was only checking on how much does battery replacement cost. Both employees just said that they cannot check/confirm for me. The only solution they gave was me to go Samsung service center. Strange that since they already know that this service center has the info I need, and why can't they just follow up with a simple call? Employees need to improve. Dislike its closed door policy. Poor Samsung experience I had. Ironically this store is named "Samsung Experience Store".
|
|
S
|
Siew eng Poh on Google
โ โ โ โ โ Went to the store this morning and was serviced by Boon Yau who has a bad attitude. Wanted to trade in our Hua Wei phone and had questions on how they value the phone and on why they ask for our full NRIC number even in this day of PDPA. Boon Yau was arrogant and obnoxious, answering our questions with snide comments such as โyou stole the phone is it, then why you scared to give your NRIC?โ Or โyou not happy with the valuation then you go back to Hua Wei and ask laโ. We bought a Samsung phone not a Hua Wei phone. While we walked away, Boon Yau even said to a colleague which we overheard โF la, F โฆโ. How rude. Samsung singapore, this type of customer service front facing managers that represent your brand are failing the Samsung experience. Unprofessional and without proper brand etiquette.
Ps: is drinking drinks and chatting with colleagues, resting your forearm on the table while using your phone right at the store front acceptable for Samsung?
|
|
Y
|
Y C Chan on Google
โ โ โ โ โ Sharon is an extremely talented and outstanding sales staff helping me with the purchase of my new Samsung phone in Samsung Experience Store Orchard Road ! Very nice and detailed explanations indeed. Also, Shi Lin is extremely helpful in the installation and offering advice on other technical matters. My warmest congratulations to your store having such truly wonderful staff ! All the very best !
|
|
S
|
StealthWind Kizu (StealthWind) on Google
โ โ โ โ โ I am impressed by the service rendered from Gary and Catherine, both of them are top notch in their field of work, I came over to Samsung 313 branch to get a new device as my current smartphone is experiencing intermittent issues.
At last I purchased a Note 20 ultra as I mentioned to them that I need it purely for work purposes, they showed me how beneficial the product can assist me in my daily usage as my line of work requires heavy note taking.
Furthermore Gary and Catherine offered to help me out with the data transfer as I wasn't tech savvy enough to do so, well done Samsung ?..
|
|
A
|
Ah Puay Luah on Google
โ โ โ โ โ I bought a S21FE from Amanda and Shi Lin few days ago. Both are very patience as I have many questions regards to the new phone. They answered all my questions and make me feel confidence in the new S21FE as I'm switching from another phone brand. They assisted me to transfer all my things from my old phone to the new phone and guide me through the whole process. They also ensure me I can come back look for them if I have any difficulties in my new phone. Good customer service and after sales service provided. Thumbs up to both of them ?
|
Write some of your reviews for the company Samsung Experience Store
Your reviews will be very helpful to other customers in finding and evaluating information
Nearby places in the field of Cell phone store, Cell phone accessory store,
Nearby places Samsung Experience Store
