Limited Edt Underground - 313 Orchard Rd

Bought a new pair of kicks ~~ love the display of the shoes and the staff are professional. Can get a little crowded on weekends and evenings so it’s better if you go in the afternoon or on weekdays~

Visited the shop at around 7pm (15 November) There were 2 staff working but operations were going very slowly. Made customers wait for very long. I wanted to ask to try a shoe of another size but there were no staff to be seen. Apparently, they were taking their own sweet time in the storeroom to find other customers' requested shoes. I went to stand at the counter hoping the staff would come out soon and I ended up having to wait for more than 10 minutes. This is the slowest customer service I have encountered. And it was not even crowded! And what was worse is that when the staff finally came out, they didn't even bother to attend to me even though they saw me standing at the counter and holding onto a shoe. WORST CUSTOMER SERVICE EVER! I then approached one of the staff to request to try the shoe of another size. He then went to find the shoe in the storeroom and made the same mistake again. He went in and never came out like seriously. I waited for more than 5 minutes for such a simple request. I have never waited so long before even in other retail shops. I was getting annoyed and left eventually and the staff haven't even came out from the storeroom when i was leaving. oh my goodness. Such Bad Customer Service. These 2 staff are totally not suitable to be working in the retail industry. Even retail shops at neighborhood areas have faster and better customer services. Should be ashamed of yourself.

Rude and not friendly shopkeeper! The guy in the glasses. Yes that’s him. I said greeting, and what he said is hah! And i asked about the shoes, his answered is short and you can see that his looks bothered by me asking. And stupidly me, i am still say thank you. And what he did just ignore me.

Music is too loud. please suggest to lower the music when you visit the shop

Great service and help by Fiz! I was uncertain about my shoe size which I've already worn and I came back to try a size smaller. Given some tips and assurance from Fiz, I actually did get the right size. Thank you for your kind help.

Very cool store with its interior setup. Looks fresh and nice variety of sneakers for selection.

Worst shop experience. Ask for shoe size. Say wait lah. (Actual words from counter staff) And when the shoe size is passed to us. It's at 850pm. (They close at 9pm sharp which is understandable). staff then say in a altitude tone that we we close in 2min. Can't they say politely that they are closing soon and pls make your last purchase. Last time step into this shop.

The team at Somerset was excellent !!!! I bought the wrong size online & did an exchange in Somerset 313 outlet. The sales team validated the online order, made multiple calls to other stores to redirect the stock. It took 1 day for the stock to be redirected. Really appreciate the help and service rendered. The experience was so solid until i bought a pair of Jordan 6 Super Thanks !!!!