Shangri-La Singapore

My family and I truly enjoyed the stay. Every part of the stay shows quality. The check-in was smooth, the staff are friendly and helpful, the room is clean and well maintained and the atmosphere of the whole place is green and peaceful. The package that we bought allow us to bring out kids to Splash and buds. Plus the dining voucher let us have a relaxing afternoon break at The Signature, something we would not normally do. We try to go for staycation on special days to celebrate, this is by far the best experience we had overall.

Shangri-La is without a doubt the best hotel for families! We stayed with our son and had a terrific time. The staff are truly attentive, kind and so welcoming. The kids pack we received was so good and rooms are amazing. Great food and Buds - kids activity centre is amazing. Kept the kids on a high when the rain dampened our spirits! Extremely clean and classy place. Food is great and swimming is perfect for both kids and adults! Worth the money spent. Will definitely return!

The whole family enjoyed ourselves tremendously. The hotel staff were very warm and approachable and the hotel was so intentional with ensuring that the needs of both the young and old were met! Saying goodbye was difficult and emotional, esp for our kids, but we know it’s only temporary and we’ll definitely be back! Like what my 5 year old has been telling us everyday…“This is the best hotel ever!”

Hi there! It was a wonderful experience for me and my family. We have two small kids, one 3+ and another 1+ and everything from check in to check out was a breeze! We took the Valley Wing Deluxe room. Room cleanliness and service was spotless! The only thing that could be improve is having a bidet beside the toilet bowl. :) What I really love it's that it caters to kids so well. My kids enjoyed the Splash and Buds so much that I felt 3 days 2 nights are not enough! There was a slight incident where my toddler shoe fell off at the pond near waterfall. We would like express our gratitude to Mr Noor from service and another guy from maintenance line I guess who helped us to take her shoe. Thank you so much! We hope to be there again in future :)

I really enjoyed this hotel. Really nice and rooms were very very comfortable. For the gym goers, this place has one of the best gyms I have experienced in a Hotel for a long time. Multiple restaurants available just note, that very rarely are they all open at the same time or same evening. Concierges were so helpful, couldn't fault them. They were everything I thought Raffles would be :)

We stayed a week in the Valley Wing at $900 a night "all inclusive". This included all you could drink between noon and 10pm, but you must sit in the lobby and there's only so much you can drink. They control the amount by slow service. We calculated the average person would consume 5-7 glasses per day which equalled $60 per glass. Also included is afternoon tea at 2pm, very ordinary and you get 3 doll house size cakes and sandwiches between 2. Canapaes are only served between 5-7pm with one tray per couple. They were lovely but not enough. Breakfast is also included but it's awful. Unripe, hard avocados, soggy toast, poached eggs that came out like hard boiled eggs. Dry omelette as they don't use cheese. The rooms are big and lovely, out dated and down lights are held in with handmade wire cradles which didn't look safe. Coffee machine in the room but no milk in the fridge? Considering this is a 5 star hotel and we paid over $900 a night, it was a huge let down and we'd never stay here again.

Loved our stay for our wedding anniversary celebration with the kids. True to the reviews, check in was a breeze. The concierge was welcoming from arrival, the attendant Sufian was extremely helpful and friendly to answer to all our questions. Thank you! The kids splash zone and swimming pool was the highlight for the children. They enjoyed themselves thoroughly. Only pity is The Line dinner buffet was lacklustre, the food needs better Menu and the chef needs to design kids friendly dishes. Our kids had trouble with the dishes as it was spicy with lots of black pepper. The service staff was nice enough to ask the chef for special order. But we ended up eating the food leftover from the kids and too full to try the rest. The main dishes were also average. Wouldn’t come back again for their dinner unless there’s a better menu.

We had a very pleasant afternoon at the waterfall. The food was excellent and we were well taken care off by the service staff. They were attentive and prompt, always ready to help us with anything we need. We got a nice birthday cake as well! Keep up the good work! Special mention to Theesyen and Olivia for taking good care of us. We'll be back soon.