Tiffany & Co. - 2 Orchard Turn

One of the worst, if not the worst Tiffany & Co I went to. My wife wanted to get Elsa Peretti Large Bone Cuff but turned out that the Singapore Tiffany & Co won't even bother to bring them into Singapore. It's Christmas time and what better time could you choose? Walked in and was looked at if I was at a jewelry discounter! Their shop definitely looked like a regular jewelry shop in a suburb mall. My wife used to buy every once in a while from Tiffany & Co. But this was the last time. As my wife prefers Cartier around the corner. Always greeted friendly and treated as a respected customer. No knowledge about their products, as simple as what material the jewelry is made from. Friendliness? Non-existent. Went to Cartier and bought a diamond nail bracelet for $17,000+. At least I get quality and knowledge there. And dear Tiffany & Co, no need to send me your ambassadors number. As I won't waste my time or money on Tiffany products anymore!

We had a very disappointing experience. My wife purchased a Paloma Picasso Olive Leaf pendant just prior to moving to Singapore. Once my wife removed it from the box, she immediately noted that the chain portion was not attached to the clasp. I brought it to the local Tiffany outlet in ION Orchard. The staff immediately told me they could repair the connection, and looked up my wife's name in the database, establishing she was a customer. Then they proceeded to quote me $95 to repair the item. Two things prevented me from doing that. One, the necklace had never been worn. Second, the necklace only cost $225, so I thought the chain could be replaced less expensively. For a new item, I expected more from Tiffany's. I did reach out to their customer care, and got a response stating they would assist me and respond, but after a month I chose another route. Eng Tai Jewelry in Singapore repaired the item for $25, and did an excellent job. Very professional. Tiffany's, on the other hand, left we completely underwhelmed.

Had a wonderful experience at Tiffany & Co. Marina Bay Sands

Great experience. Awesome customer service. Visited them 3 times on separate occasions, to take a look at rings. They very patiently showed me their collection on all occasions. I finally bought a ring on my 4th visit. They provide all information that you need to make a satisfactory purchase. I have visited and enquired about the products in so much detail that I would never second guess my purchase. Thanks to Tiffany service staff for their patience and sincerity. I couldn't be any more satisfied with my purchase. Will definitely be visiting them again. As for the quality of the product, there is definitely not much to be said, they are one of the best in the market. Also, they are the best place to go to for classic timeless designs.

Excellent service. Natalie went out of her way to help me and I can’t thank her enough!

The customer service at the Ion branch is non existent. When purchasing the ring Dorothy pushed me to collect weeks before my wedding but I was reluctant as there is only a 30 day period to return incorrect size and my wedding was 30+ days away. She was pushy and was continually messaging my partner to come collect even though I had told Dorothy that I did not even feel comfortable wearing the ring before the wedding. The ring did end up being too large and I returned to exchange for a slightly smaller ring. Dylan again showed no interest in wanting to help and said the ring had a mark. I had only had the ring on 48hours max and while I agree there is a slight mark, there was unwillingness to see if it would polish out. Only solution was to pay an extra $400 to resize, on top of $2k already spent on the ring. When paying a premium there is an expected level of customer service both from the personnel in the shop and the company policies. In my experience both the people and company just want your money/commission and do not give a hoot about you. Interestingly, I bought my wife’s engagement ring and wedding band from House of Hung across the street and customer service there was impeccable. Avoid Tiffany’s at Ion, it’s not worth the “brand.” Only giving one star as Google doesn’t allow me to give zero……??

I had a very disappointing experience with this Ion outlet. I bought a heart pendant on 25 February 2022 at around 2.50pm which I had reserved due to its limited quantity. The staff who I reserved the item with by the name of Ice was not in at that time so the staffs there gave me another SA by the name of Winni. She was impolite and unhelpful. She told me to check the pendant which I did and I had informed her that there was a scratch and I would like a newer piece. She then informed me that it was due to my fingers touching on the pendant and it was more of a fingerprint mark than a scratch. It was ironic how she can’t tell the difference between a scratch and a fingerprint mark with her jewellery expertise. Also, when I asked her questions regarding some of the Tiffany and Co products/collections, she doesn’t seem to be knowledgeable about the products. The staffs there were also quite judgmental and unapproachable when I entered the store, they seem to be more preoccupied with their conversations than with assisting customers. This is my first and last experience with this Ion outlet. I had never had this experience before with the other Tiffany and Co outlets whereby the staffs there were more approachable and knowledgeable with their products.

Have had such wonderful experience in this T&C store. Service is undoubtedly more than 5 stars or VVVIP class. Special thanks to Jet & Anna for helping in arranging my proposal's to my Love one in the 520 date. Very touch and it's one of unforgotten day in me and my wife life in Tiffany's store.