ZENITH MEDICAL CLINIC - 266C Punggol Way

The worst experience i ever have in this clinic. We brought our child to see doctor at this clinic. As we did not make any appointment, we called the clinic to ask if we can walk in. The person on line told us that we can walk in if we are able to reach within 30 mins. And, we arrived the clinic within 30 mins. Unfortunately, we met a super attitude short hair nurse who was manning the entrance. When we told her we are walk in, she yelled back at us " walk in got to wait 1 or 2 hours, i dont know the waiting time" Fair enough, we are fine to wait since we walk in. As the clinic is abit crowded, my husband brought my child to wait outside the clinic(within the area) while i waited inside the clinic. That nurse shouted at us again " u WAIT outside....if your turn....i dont know uh... i will skip you if you are not here" We explained to her that we are within the clinic area(just outside) while i waited inside the clinic. Then finally our turn, she then shouted again at my husband as she opened the fence(they fence the entrance) and start to scream again " 1 2 3 4 5" YES SHE COUNTED while waiting for my husband and my child to walk into the clinic(just a few sec). This is HORRIBLE ATTITUDE!!!!! why do you need to count????!!!!!!!!!!!!! we know that your business is good and sometimes the staffs may be busy but definitely this is not the correct attitude to treat your patients! Well, you had not address the main issue here. Its NOT ONLY about the "shouting" and for your info, we UNDERSTOOD clearly the "walk in rule" and we are fine to wait even it took longer time- appreciate that we are attended within 30 minutes! THE WHOLE ISSUE IS ABOUT the ATTITUDE of how your front desk staff treat your patients. Is it correct by the counting of "1 2 3" while waiting for us to walk into the clinic, especially seeing us holding our small child to walk into the clinic in a few seconds . This is the main issue that really put us off and there is no RESPECT for your patient. Anyway, thank you for your reply and this will be our LAST visit to your clinic

Read d review n brought my son for a ear pain. The malay lady at reception was nice. To my disappointment, the doctor (kai) is not friendly but cold. He did not seem like to talk and I hv to ask him all the "Why n How" ! And after, he keeps asking me "anymore questions?". Was wondering was he rushing to go off or he needs to see how much questions I need to ask and charged accordingly to the consultantion fees. First n Last visit!

My ear was closed for a week. I became very depressed. Within 5 minutes this doctor will clean the dirt inside my ear and I will get better. I am very happy now. The doctor's and nurses are very friendly. Thanks everyone

Tried to book appt on the app but perhaps there was a bug or something, I couldn’t receive the verification code to proceed. Thankfully, someone picked up the phone at 8+ am and managed to slot my son in at 12.30pm despite the appts being full. Upon arrival, whole process was very smooth. Clinic though small, is clean and tidy and well lit. Dr Ang assessed my son’s ears and cleared out the ear wax very fast with water and gave him tips on how to care for his ears from now on. We were in and out of the clinic within 10 mins. Overall a great experience!

Thank you so much to Dr Ang Kai Kok & Nurse Mani for your kind help. My left ear was totally blocked for 2 days and I could not hear. Professional & Effective, my suction was done in 1 minute :)

I’ve had a similar experience to another reviewer below. I showed up about 20m to close (on a Saturday) without an appointment and Dr. Ang still saw me. I was in and out with 3 months of my meds inside of 10m after giving him a quick update as to how I was tolerating the initially proposed dosing. Totally pleasant and positive experience as have my previous ones been. Glad to have found this absolute Gem up in the North. Highly recommend.

Booked thru the MaNaDoc app, and the appointment was fast and quick. Good nurse who displayed great empathy by giving me the medical grade olive oil before sending me to Dr Paul Ang for my ear problem as I had hardened ear wax. Dr Paul Ang was quick to remove the hardened ear wax in quick time due to earlier application of medical grade olive oil. Everything took less than five minutes. The nurse also shared with me tips on keeping my ear free of wax. Thanks once again! Highly recommended. ?

Did a walk in and wait was long but it was worth it. Nurses were empathetic and would constantly reassure patients that it’ll be their turn soon. Dr Ang is also very experienced (with a sense of humour) in diagnosing my condition to the extent of correctly guessing it’s my Pods Pro causing a earwax buildup. Did a fuss and pain free microsuction procedure that was done in less than 10 minute ??